We are gotaminute? IT Services, a brand of Ross G Saunders Consulting. Your privacy matters to us. This notice explains what data we collect, why we collect it, and how we protect it.
Last updated: June 2026
Only what is necessary: names, contact details, technical info, and business data.
We collect only the personal information necessary to provide our services, such as:
Through contact forms, support tickets, meetings, assessments, and website activity.
We collect data when you (or your employer):
Legal obligation, your consent, contractual need, or legitimate business interest.
We only process your data:
To communicate, deliver services, manage engagements, and improve our offerings.
Depending on the circumstance, we process your data to:
We use reputable sub-processors and never sell your data.
Some of our services may require sharing with another partner. As such, we may share your data with:
To run our business, we make use of several reputable technology and professional service providers who may be sub-processors of your information. We ensure that these service providers are bound by contractual agreements that include appropriate security safeguards. These service providers include:
We are a partner for Sendmarc. In some circumstances, you may be engaging directly with a partner of ours, in which case you should review that partner's privacy notice for more information.
We use Claude by Anthropic internally. As a rule, no client personal data is submitted.
gotaminute? uses Claude, an AI assistant made by Anthropic, to support internal operations. As a rule, no personal information is submitted to Anthropic. Client communications and meetings are not connected to Claude, and Claude Cowork is not in use for this purpose.
In the rare case where personally identifiable information (PII) may be submitted, it is only done where consistent with applicable privacy laws, or after being deidentified. For clients based in the EEA or UK, PII is not submitted to Anthropic without your explicit consent. Measures are in place to ensure that Anthropic does not train on data submitted through our account.
We prioritise Canada-based hosting. Contractors in South Africa operate under written agreements.
Your information may be stored and processed outside of the country or region where it was originally collected. Some of these countries may offer fewer rights regarding your personal information than you have in your country of residence. We ensure that we enter into agreements with all service providers to ensure appropriate safeguards are in place at all times. Wherever possible, we host your information with service providers in Canada.
We work with independent contractors located in South Africa. These contractors hold gotaminute?-controlled email addresses and have access to gotaminute? systems, including Zoho Assist and support ticket tracking, to the extent required for service delivery. We have entered into written agreements with every contractor covering confidentiality, security safeguards, ethical conduct, and privacy obligations.
South Africa has its own data protection legislation (the Protection of Personal Information Act, POPIA), and our contractors are subject to those requirements in addition to their contractual obligations with us.
Only as long as necessary — typically one year after your engagement ends.
We keep your data only for as long as necessary, for the duration of service and any applicable legal retention periods.
If your service agreement with us reaches its natural conclusion or is terminated for any reason, we will retain your information for one year after termination unless otherwise instructed, so that you can re-engage us for additional services without hassle or rework.
We may retain information for longer should you provide consent for us to do so, or where the information has been anonymised and you can no longer be identified.
Access, correct, delete, restrict, or transfer your data. Just get in touch.
Depending on your location and jurisdiction, you have rights under data protection laws that may include:
To exercise any of these rights, contact us at [email protected].
Strong security measures, reputable providers, and strict access controls.
Data security is of paramount importance to us. We ensure that supplementary security measures are in place across all of our systems, and follow good practice in terms of password management, using reputable providers, and keeping access limited to those who are authorised. Should you wish to find out more about our security practices, please reach out using the contact details at the bottom of this page.
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Opt-in only. You can unsubscribe from marketing communications at any time.
You will only receive marketing communications if you have opted in. You can change your preferences at any time by selecting the opt-out link at the bottom of any communication, or by contacting us directly.
In some instances, communications are not commercial in nature and may be a required part of our engagement. In these cases, you are not able to opt out automatically. Please contact us directly if you have a concern about service-related messages.
We will post any updates here. Significant changes are communicated to active clients.
We may update this notice from time to time. Any changes will be posted here, and significant changes will be communicated to active clients directly. The most current version will always be available at this URL.
If you have any questions or concerns about privacy, feel free to reach out at [email protected].